Privacy policy

PRIVACY POLICY

Last updated: October 1, 2026

Samerao operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Samerao is operated by Jesus Miguel Cuarta Castillo and is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how Samerao (“Samerao,” “we,” “us,” or “our”) collects, uses, processes, and discloses your personal information when you visit, use, make a purchase or other transaction through samerao.com, create an account, subscribe to our communications, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

Contact Information

Including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Financial and Payment Information

Including payment-related information, transaction details, payment method, payment confirmation, and other information necessary to process transactions.

Payments may be processed through services available through our Shopify store, including:

  • Shopify Payments
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Klarna

Complete payment card information may be collected and processed directly by Shopify or the applicable payment provider and is not necessarily stored by Samerao.

Account Information

If you create a customer account, we may process information including:

  • Username or account identifiers
  • Authentication information
  • Preferences
  • Account settings
  • Order history

Transaction Information

Including information about products that you:

  • View
  • Add to your cart
  • Save
  • Purchase
  • Cancel
  • Request a refund or replacement for

This may also include previous transactions, selected sizes, colors, designs, quantities, shipping information, and other order details.

Communications With Us

Including information you provide when communicating with us, contacting customer service, submitting a privacy request, or making a claim regarding an order.

If you report a damaged, defective, incorrect, or otherwise qualifying product issue, we may also process photographs, videos, descriptions, packaging information, and other evidence that you provide.

Device Information

Including information about your:

  • Device
  • Browser
  • Network connection
  • IP address
  • Cookie identifiers
  • Other unique or technical identifiers

Usage Information

Including information about how and when you interact with or navigate the Services, such as pages viewed, products viewed, interactions with the Site, referring pages, and other usage information.

Marketing Information

If you subscribe to our newsletter or otherwise consent to marketing communications, we may process your email address and information relating to your interactions with those communications.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information:

  • Directly from you, including when you create an account, place an order, use the Services, subscribe to our newsletter, communicate with us, or otherwise provide information to us.

  • Automatically through the Services, including information collected from your device when you visit or use our Site through cookies, pixels, and similar technologies.

  • From our service providers, including providers that enable technology, payments, ecommerce, manufacturing, fulfillment, logistics, analytics, advertising, fraud prevention, or other services on our behalf.

  • From Shopify, where necessary to operate and improve our ecommerce Services.

  • From business, advertising, or technology partners and other third parties, where permitted by applicable law.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.

Providing and Improving the Services

We use personal information to provide our Services and perform our contract with you, including to:

  • Process payments.
  • Process and manage orders.
  • Manufacture made-to-order products.
  • Arrange fulfillment and shipping.
  • Provide tracking information.
  • Process qualifying refunds or replacements.
  • Maintain and manage customer accounts.
  • Remember preferences.
  • Provide customer support.
  • Communicate regarding purchases.
  • Improve our products, Services, and shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes.

This may include:

  • Sending promotional emails.
  • Sending newsletters.
  • Informing you about new products, launches, promotions, or discounts.
  • Measuring advertising performance.
  • Displaying advertisements for our products on other websites or platforms.
  • Personalizing advertising based on interactions with our Services where permitted.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate customer accounts.
  • Provide secure shopping and payment experiences.
  • Detect and prevent fraudulent transactions.
  • Investigate suspicious, malicious, illegal, or unauthorized activity.
  • Protect our Services, customers, and business.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

Communicating With You

We use personal information to provide customer support, respond to requests, communicate about orders and accounts, and maintain our customer relationship.

Legal Purposes

We may process personal information when reasonably necessary to:

  • Comply with applicable law.
  • Respond to valid legal proceedings.
  • Respond to governmental or regulatory requests.
  • Establish, exercise, or defend legal claims.
  • Investigate violations of our policies or Terms of Service.
  • Maintain required business, tax, accounting, and transaction records.

4. LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation (“GDPR”) or other applicable European data protection laws apply, we process personal information under one or more applicable legal bases.

These may include:

Performance of a Contract

Where processing is necessary to process your payment, manufacture your product, fulfill your order, deliver your purchase, manage your customer account, provide customer support, or otherwise perform our contractual obligations to you.

Consent

Where applicable, we may rely on your consent for activities such as certain marketing communications, advertising technologies, cookies, or similar technologies.

Where processing is based on consent, you may withdraw your consent as permitted by applicable law.

Legitimate Interests

We may process personal information where necessary for legitimate business interests, including fraud prevention, security, customer service, business administration, service improvement, and certain analytics, provided those interests are not overridden by your rights and interests.

Legal Obligations

We may process personal information when necessary to comply with legal, regulatory, tax, accounting, or other obligations applicable to us.

5. RELATIONSHIP WITH SHOPIFY

The Services are hosted and powered by Shopify.

Shopify collects and processes personal information concerning your access to and use of the Services in order to provide and improve the Services.

Information submitted through our Services may therefore be transmitted to and processed by Shopify and relevant third parties, which may be located in countries other than the country where you live.

We may also use certain Shopify features that use information obtained from your interactions with our store, Shopify, or other merchants to provide or improve ecommerce, analytics, advertising, security, or related functionality.

In circumstances where Shopify independently determines the purposes and means of processing certain personal information, Shopify may be responsible for responding to applicable privacy requests concerning that processing.

You should review Shopify's applicable consumer privacy information for additional details about how Shopify processes personal information.

6. PODPARTNER AND ORDER FULFILLMENT

Samerao uses PODpartner as a manufacturing and fulfillment provider.

Our products may be manufactured on demand after a customer places an order.

In order to manufacture, fulfill, and deliver your purchase, we may disclose information necessary for fulfillment to PODpartner and associated logistics providers.

This information may include:

  • Your name
  • Shipping address
  • Telephone number when required for delivery
  • Order number
  • Products ordered
  • Size, color, design, and other product specifications
  • Shipping information
  • Other information reasonably necessary to manufacture, fulfill, and deliver your order

This information is provided for purposes such as production, fulfillment, shipping, delivery, and resolving order-related issues.

PODpartner and logistics providers may process information in countries outside the country where you live.

7. META PIXEL AND ADVERTISING

We use Meta Pixel and related Meta technologies to help measure advertising performance and understand how visitors interact with our Services.

Depending on applicable law, your location, browser settings, cookie preferences, and consent choices, these technologies may collect or receive information about your device and interactions with our Site.

This information may be used to:

  • Measure conversions.
  • Analyze advertising performance.
  • Understand interactions with our Site.
  • Improve advertising campaigns.
  • Create advertising audiences.
  • Provide personalized or targeted advertising where permitted.

Where applicable law requires consent before non-essential advertising technologies are activated, we will seek appropriate consent.

8. COOKIES AND SIMILAR TECHNOLOGIES

Samerao, Shopify, Meta, and other authorized service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Operate essential Site functionality.
  • Maintain shopping carts and sessions.
  • Authenticate customer accounts.
  • Remember preferences.
  • Improve Site performance.
  • Prevent fraud.
  • Analyze Site usage.
  • Measure advertising effectiveness.
  • Provide personalized advertising where permitted.

Where required by applicable law, you will be provided with appropriate choices regarding non-essential cookies and similar technologies.

Blocking certain cookies may affect the functionality of the Services.

9. NEWSLETTER AND MARKETING COMMUNICATIONS

You may choose to subscribe to Samerao's newsletter and other promotional communications.

We may use your contact information to communicate with you regarding:

  • New products
  • Product launches
  • Promotions
  • Discounts
  • Samerao news
  • Other marketing communications

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the email.

Even after unsubscribing from promotional communications, we may continue sending non-promotional communications necessary to manage your account, orders, payments, shipping, refunds, security, or customer service.

10. HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.

These parties may include:

  • Shopify and relevant service providers supporting our ecommerce operations.
  • PODpartner and production or fulfillment providers.
  • Shipping carriers and logistics providers.
  • Payment processors and payment service providers.
  • Meta and relevant advertising providers.
  • Analytics and technology providers.
  • IT, hosting, security, and cloud service providers.
  • Customer support providers.
  • Professional advisers where necessary.
  • Government agencies, regulators, courts, or law enforcement authorities where legally required.

We may also disclose information:

  • When you request or consent to the disclosure.
  • When necessary to deliver products or provide Services.
  • In connection with a business transaction such as a merger, acquisition, financing, restructuring, sale, or insolvency.
  • To comply with applicable legal obligations.
  • To enforce our Terms of Service or other policies.
  • To protect our rights, customers, Services, or other individuals.

11. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, applications, social media platforms, payment services, or other online services operated by third parties.

If you follow a link to a service that is not controlled by Samerao, we encourage you to review that third party's privacy and security policies.

We are not responsible for the privacy practices, security, accuracy, or content of independent third-party services.

The inclusion of a third-party link does not necessarily constitute our endorsement of that third party.

12. CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

13. SECURITY AND RETENTION OF YOUR INFORMATION

No security system is perfect or completely secure, and we cannot guarantee absolute security.

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

You should not use insecure communication channels to send sensitive or confidential information.

The period for which we retain personal information depends on several factors, including whether the information is reasonably necessary to:

  • Maintain your account.
  • Provide the Services.
  • Complete transactions.
  • Provide customer support.
  • Resolve disputes.
  • Prevent fraud.
  • Maintain appropriate business records.
  • Comply with legal, tax, accounting, or regulatory obligations.
  • Enforce our agreements and policies.

When personal information is no longer reasonably necessary, it may be deleted or anonymized, subject to applicable legal requirements.

14. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right of Access

You may have the right to request access to personal information maintained about you.

Right to Deletion

You may have the right to request deletion of certain personal information.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format or request its transfer where applicable.

Right to Restriction or Objection

Where applicable, you may have the right to restrict or object to certain processing of your personal information.

Right to Withdraw Consent

Where processing relies on your consent, you may have the right to withdraw that consent.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Preferences

You may unsubscribe from promotional emails at any time through the unsubscribe mechanism included in our marketing emails.

We may continue to send transactional or service communications relating to your account or purchases.

Targeted Advertising and Data Sharing

Depending on where you live and applicable law, you may have rights concerning the sale or sharing of personal information or processing for targeted advertising.

Where legally required, appropriate mechanisms will be provided for exercising those rights.

If our Site receives a legally recognized opt-out preference signal, such as Global Privacy Control (GPC), we may process that signal as required by applicable law and applicable Shopify functionality.

15. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the state and whether the applicable law applies to Samerao, these rights may include:

  • Access
  • Correction
  • Deletion
  • Data portability
  • Opting out of certain targeted advertising
  • Opting out of certain sales or sharing of personal information
  • Appealing certain privacy decisions where applicable

We will not unlawfully discriminate against you for exercising applicable privacy rights.

16. CANADIAN PRIVACY RIGHTS

Customers located in Canada may have rights concerning their personal information under applicable Canadian federal or provincial privacy laws.

Depending on applicable law, these may include rights to:

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Withdraw consent for certain processing activities.
  • Submit privacy-related complaints.

Withdrawal of consent may be subject to legal or contractual restrictions and may affect our ability to provide certain Services.

17. EUROPEAN DATA PROTECTION RIGHTS

Where the GDPR or other applicable European data protection laws apply, you may have rights including:

  • Access to personal information.
  • Rectification of inaccurate information.
  • Erasure of certain personal information.
  • Restriction of processing.
  • Objection to certain processing.
  • Data portability.
  • Withdrawal of consent where applicable.

You may also have the right to lodge a complaint with the competent data protection supervisory authority.

18. INTERNATIONAL TRANSFERS

We operate from Spain and provide ecommerce Services primarily to customers in the United States and Canada.

Shopify, PODpartner, payment providers, logistics providers, Meta, and other service providers may operate internationally.

As a result, personal information may be transferred, stored, or processed outside the country in which you live.

Where personal information subject to European data protection law is transferred outside the European Economic Area to a jurisdiction that has not been recognized as providing an adequate level of protection, we will rely on an applicable transfer mechanism or safeguard where required, such as the European Commission's Standard Contractual Clauses or another legally recognized mechanism.

19. PRIVACY REQUESTS

You may exercise applicable privacy rights through privacy controls made available through our Services or by contacting us at:

support@samerao.com

We may need to verify your identity before processing certain requests where permitted or required by applicable law.

Where applicable law permits the use of an authorized representative, we may require evidence that the representative has been authorized to act on your behalf and may require you to verify your identity directly with us.

We will respond to valid requests within the period required by applicable law.

20. COMPLAINTS

If you have a complaint regarding how we process personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to appeal certain decisions or lodge a complaint with your local or competent data protection authority.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, service providers, or applicable legal and regulatory requirements.

When this Privacy Policy is updated, we will revise the “Last updated” date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

22. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Samerao
Operator: Jesus Miguel Cuarta Castillo
Website: samerao.com
Email: support@samerao.com
Country of operation: Spain